FREQUENTLY ASKED QUESTIONS

•  Are all the rugs handmade ?

Yes, we sell handmade rugs only.

• How thick is the pile of a rug ?

The thickness of the pile varies depending on the style of the rug. 

•  Are the photos of your rugs close to the color of original rug ?

We take photos under temperature controlled daylight environment using high resolution professional camera and after that we do the post processing. Therefore, our photos are as close as possible to the original rugs. However, the photo colors are always depends on the type, quality and age of the screen one uses to view the rugs and this can affect how the photos and colors are displayed on your screen. We check our rugs on RETINA screen for getting a perfect color tone. 

•  What is included in the price exactly ?

Just the price for the Rug. 

•  Do I have to pay any taxes ?

Moroccan handmade goods enter the United States and most EU countries duty-free. 

• How long the rug takes to be shipped ?

1 to 3 business days.

•  Are the rugs clean or it needs to be cleaned  ?

All the rugs are 100% washed and clean. No need for any cleaning for at-least 3 to 5 years unless any accident happens with the rug. 

• What do you use to clean the rugs ?

We use natural water and basic shampoos to clean the rug. The forced water is a great source to clean the rug properly.

• Do you ship to PO Box ?

No, unfortunately we do not ship to PO Box.